At Grand Experiences, we want booking your adventure to be simple and worry-free.
Payments
- Full payment is required at the time of booking.
- For larger bookings of $800 or more, you can secure your trip with a 50% deposit and pay the balance before your adventure begins.
Cancellations
We understand plans can change. Here’s how our cancellation policy works:
- 48+ hours before your trip: Choose a full-value gift card (no expiry) or a refund minus a 6% processing fee.
- Less than 48 hours before your trip: Choose a gift card or a refund minus 25%.
- No-shows: Sorry, we can’t offer refunds or credits if you don’t show up.
Please note: Trips that include third-party meals or accommodations may have different cancellation rules set by the suppliers.
Weather Flexibility
Safety always comes first. We may postpone or reschedule trips if:
- Winds exceed 35 km/h
- Radar shows extreme weather
- Lightning or thunder is present (we wait 15 minutes before launching again)
If we cancel due to unsafe weather, you’ll receive a gift card credit or the option to reschedule.
If you’re unsure about the forecast, give us a call—we use professional radar to confirm safe paddling conditions.
💡 Tip: All our adventures are outdoor experiences—please come prepared for variable weather!